Details on Cancellations

Making Changes to Your Reservation

You cannot change any aspect of your reservation after the reservation process is complete.
If you wish to make any changes, we ask that you cancel your current reservation and make another reservation with the updated information.
You may cancel your reservation from the “My Reservations” page.
Please be aware, however, that groups of 15 or more people cannot cancel their reservations through the “My Reservations” page. Please contact us if you wish to cancel your reservation.

Canceling a Reservation

Cancellation fees are 50% of your total fee if you cancel on the day before your reservation, 100% if you cancel on the day of your reservation, and 100% if you fail to show up at your reservation without notification.
You will not be charged a cancellation fee for any cancellations other than those listed above.

Refunds

We will issue full refunds if the museum closes temporarily due to an emergency (museum circumstances, natural disaster, etc.) and your reservation is canceled.
In such cases, we at COMICO ART MUSEUM YUFUIN will decide how your fees are to be refunded and contact you through email as soon as possible.