Cancellation Details
Change your reservation
Once a reservation is made, e-tickets cannot be changed.
・If you wish to change the time up until the day before your reserved date and time, please cancel your reservation yourself and make a new reservation.
・If you wish to change the time on the day, please contact us with the name of the person making the reservation, the date and time of your visit, and the number of people.
Cancel reservation
To cancel your reservation, please do so using the reservation information email you received after purchasing your e-ticket .
However, if you made your reservation by a method other than online booking, you cannot cancel using the reservation information emailed to you after purchasing your e-ticket. Please contact us via the Inquiry form .
Please note that we will only accept cancellations up until 23:59 on the day before the viewing start time of the e-ticket you have reserved. Cancellations made after this time will not be accepted. A cancellation fee will be charged.
Cancellation Fee
The cancellation fees are as follows:
・Cancellation on the day of reservation or cancellation without permission: 100% of the e-ticket price
For cancellations other than those mentioned above, no cancellation fee will be charged.
Refund Policy
In addition to reservation cancellations due to the above reasons, if the museum is temporarily closed due to force majeure such as infectious diseases or natural disasters, or other reasons related to our museum's circumstances, we will refund the full e-ticket price to customers.
The refund date will vary depending on the cut-off date and payment date of the credit card company used when purchasing the e-ticket.
More details will be provided to those making reservations via email or phone.